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File A Claim

Your Home and Everything In It, Protected Without Compromise

If you own a high value home, your standard home insurance policy is almost certainly leaving you exposed. Standard policies apply single article limits to contents, exclude cover for items outside the home, depreciate your belongings, and cap what the insurer will pay to rebuild your property. For a home of significant value, that is simply not enough.

Our Private Client Home Insurance programme is built from the ground up for high net worth individuals and families. It offers unlimited replacement cover for your property, worldwide protection for your contents and jewellery, new for old replacement on everything including clothing, and a level of claims service that matches the standard you expect.

We can cover your primary residence in the UAE, and your homes around the world, including vacation properties. Whether you own a villa on the Palm, an apartment in London, or a holiday home in the South of France, your Private Client programme can be designed to protect them all.

A Policy as Exceptional as Your Home

Complimentary Home Appraisal

A team of expert home assessors will confirm the rebuild value of your property, help you correctly value your home contents, and guide you on arranging professional valuations for high value jewellery and fine art. This service is complimentary.

Unlimited Replacement Cover

Your property will be rebuilt exactly as it was, even if the cost exceeds your sum insured. No compromise, no shortfall, no cap.

Worldwide Contents Cover

Your personal contents, including bags, clothing, and accessories, are covered worldwide against accidental damage. Take your belongings anywhere in the world and know they are protected.

Jewellery: Worldwide All Risk Cover

Your jewellery is covered worldwide on a comprehensive all risk basis. This includes theft, accidental loss, accidental damage, and misplacement. If your ring slips off at a restaurant, if a bracelet goes missing during travel, or if a piece is stolen abroad, you are covered. This goes far beyond what any standard policy offers, where jewellery is typically only covered within the home for named perils.

No Single Article Limit

There is no cap on the value of any individual item in your contents. Whether it is a piece of fine art, a luxury watch, or a designer handbag, each item is covered to its full value.

New for Old Contents

Damaged or lost items are replaced with brand new equivalents, including clothing items. No deduction for wear and tear or depreciation.

New Acquisitions Automatically Covered

Just purchased new furniture, electronics, or art? You are automatically covered for up to 60 days while you update your policy.

Matching Items

If one item in a set is damaged, the entire set is replaced. No mismatched furniture, no incomplete sets.

Temporary Accommodation & Rent Cover

If your home becomes uninhabitable, the insurer covers the cost of alternative accommodation for you, your family, and your domestic pets, including moving your contents. If you are a landlord, lost rental income is also covered.

Worldwide Public Liability

You are protected against legal liability for bodily injury or property damage to third parties, anywhere in the world.

Lock Replacement

If your keys are lost, damaged, or stolen, the cost of replacing all locks, keys, and alarm codes for external doors, windows, safes, and intruder alarms is covered.

Loss of Metered Water

Coverage for loss of metered water from your plumbing, water heater, or air conditioning installation.

Worldwide Homes and Vacation Properties

Your Private Client Home programme can be extended to cover properties anywhere in the world, including your vacation homes, second residences, and investment properties abroad. One programme, one advisor, complete protection wherever your homes are.

See the Difference

Home InsurancePrivate Client Home
Rebuild coverCapped at the sum insured. If rebuild costs exceed this, you pay the differenceUnlimited replacement cover. Property rebuilt exactly as it was, even if the cost exceeds the sum insured
Contents valuationSelf-declared by the policyholderComplimentary professional home appraisal to confirm correct valuations
Single article limitTypically applies a cap per item (e.g. AED 5,000 to AED 10,000)No single article limit. Every item covered to its full value
Jewellery coverCovered within the home only, for named perils such as fire, natural disasters, and theftCovered worldwide on a comprehensive all risk basis, including theft, accidental loss, misplacement, and damage
Contents outside the homeNot typically coveredWorldwide accidental damage cover for all contents including bags, clothing, and accessories
Replacement basisDepreciated value (wear and tear deducted)New for old. Brand new replacement including clothing. No depreciation
New acquisitionsNot automatically coveredAutomatically covered for up to 60 days
Matching itemsOnly the damaged item replacedEntire set replaced if one item is damaged
Temporary accommodationLimited cover, often cappedReasonable alternative accommodation for you, your family, and domestic pets, plus moving your contents
Public liabilityTypically UAE onlyWorldwide public liability
Vacation homes abroadNot coveredCan be added to your Private Client programme

The difference is clear. For homes and lifestyles of significant value, standard insurance leaves too many gaps. Private Client Home Insurance provides protection without compromise.

Upgrade to Private Client

When It Matters Most, Private Client Delivers

The true value of any insurance policy is demonstrated at the point of a claim. Here are two real examples of how Private Client Home Insurance has protected our clients:

Claim Example: Misplaced Bracelet

Jewellery | All Risk | Misplacement
A client misplaced their bracelet. Under a standard home insurance policy, this would not be covered as there was no theft, no break-in, and no named peril event. Under the Private Client programme, the bracelet was covered on an all risk basis, including misplacement. The insurer replaced the bracelet in full based on the valuation on file.

Claim Example: Ring Stolen Abroad

Jewellery | All Risk | Worldwide Theft
A client’s ring was stolen while they were travelling in Spain. Under a standard home policy, jewellery is typically only covered within the home. Under the Private Client programme, the ring was covered worldwide on an all risk basis. The client submitted a local police report and the existing valuation on file. The claim was paid in full.

Claim Example: Rain Damage to Home and Garden

Property | Contents | Garden Furniture | Rapid Settlement
Heavy rainfall caused significant water ingress into a client’s property, damaging interior walls, flooring, furnishings, and garden furniture. The client reported the claim and the insurer acted swiftly. The entire claim, covering the internal damage, replacement of the garden furniture, and an allowance for waterproofing works to prevent future recurrence, was assessed, approved, and paid within 10 days. This is the level of service Private Client policyholders can expect.

These are the moments that define the value of Private Client cover. When something goes wrong, you are protected, wherever you are in the world.

Protect Your Jewellery And Valuables

Premium Protection Across Your Lifestyle

If you qualify for Private Client Home Insurance, your vehicles can also benefit from our Private Client Motor programme. This means the same premium level of service, cover, and claims handling for your cars as your home: agency repairs for life, agreed value cover, premium courtesy vehicles, and a dedicated personal advisor.

Speak to your advisor about building a complete Private Client programme that covers your home, your vehicles, your jewellery, and your personal assets under one relationship.

Exclusive Access. Personal Service.

Access to All HNW Home Products

Pioneer is one of a select number of brokers in the region with access to the complete range of high net worth home insurance products. We also work with international specialty markets, ensuring you have access to the broadest and most comprehensive cover available.

Worldwide Property Coverage

We can cover your homes anywhere in the world under a single programme, including vacation homes and second residences. One advisor, one programme, complete protection wherever your properties are.

Personal Advisory Service

You deal with a dedicated advisor who understands your home, your contents, and your lifestyle. We take the time to ensure your programme is correctly structured and your valuations are accurate.

Claims Advocacy

In the event of a claim, our team acts as your advocate. We manage the process, coordinate with the insurer, and ensure the claim is handled to the standard you expect.

Frequently Asked Questions

Private Client Home Insurance is a specialist product designed for high value homes and individuals who want premium, comprehensive protection. It offers benefits that go far beyond a standard home insurance policy, including unlimited replacement cover for your building, worldwide contents and jewellery protection on an all risk basis, no single article limits, new for old replacement, and a complimentary professional home appraisal.

Your jewellery is covered worldwide on a comprehensive all risk basis. This means it is protected against theft, accidental loss, accidental damage, and even misplacement, anywhere in the world. Under a standard home policy, jewellery is typically only covered within the home for specific named perils. Private Client cover is fundamentally broader.

If you simply lose a piece of jewellery and cannot find it, the claim is covered. There does not need to be a theft, break-in, or specific peril event. Misplacement is covered. This is one of the most valuable benefits of Private Client jewellery cover and is not available under standard policies.

If your property needs to be rebuilt following a covered loss, the insurer will rebuild it exactly as it was, even if the cost exceeds the sum insured on the policy. Under a standard policy, if the rebuild cost exceeds your sum insured, you bear the difference. Unlimited replacement cover eliminates that risk.

Yes. Your Private Client Home programme can be extended to cover properties anywhere in the world, including vacation homes, second residences, and investment properties abroad. We design one programme that covers all of your homes.

A team of expert assessors visits your property to confirm the rebuild value, help you correctly value your home contents, and provide guidance on arranging professional valuations for high value jewellery and fine art. This service is provided at no cost and ensures your policy accurately reflects the value of your home and belongings.

Yes. If you qualify for our Private Client Home Insurance programme, your vehicles can also benefit from the Private Client Motor programme. This provides agency repairs for life, agreed value cover, premium courtesy vehicles, and the same elevated level of service for your cars as your home.

The entire set is replaced. If, for example, one dining chair in a set of eight is damaged beyond repair, the insurer replaces the full set so you are not left with mismatched furniture.

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Your Home Deserves Private Client Protection

Unlimited replacement cover, worldwide jewellery protection, and a personal advisory service designed around you. Pioneer Insurance Brokers offers exclusive access to the UAE’s leading high net worth home products, plus international specialty markets.

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