Velora Ground Services is an integral part of the airport's operations, ensuring a smooth and efficient travel experience for passengers.
Velora Ground Services offer a comprehensive range of services, including passengers services, baggage handling, aircraft cleaning, and passenger assistance. With a commitment to quality, safety, and innovation, Velora Ground Services consistently delivers exceptional performance, making it a key contributor to the organization’s overall success.
Passenger Services
It includes check-in and ticketing assistance, baggage handling and tagging, boarding gate management, arrival and transfer support, assistance for passengers with reduced mobility, meet and greet services, customer service desk support, and handling for VIP and premium passengers.
Baggage Handling
It includes sorting, loading, offloading, and transporting passenger baggage between aircraft and terminals, ensuring accuracy, efficiency, and safe delivery of luggage throughout the journey.
Ramp Services
It includes aircraft marshalling, loading and unloading of baggage and cargo, aircraft towing, ground power supply, and coordination of all ramp-side activities to ensure safe and timely aircraft turnaround.
Aircraft Cleaning
It includes cabin interior and exterior cleaning, seat and galley servicing, waste removal, and cabin preparation, ensuring a clean, safe, and comfortable environment for passengers and crew.
Flight Operations Support
It includes flight dispatch assistance, load control, communication with flight crews, coordination with air traffic and ground handling teams, and ensuring regulatory and operational compliance for smooth flight operations.
Transportation Services
It includes airside and landside crew transport, passenger shuttle operations, and equipment movement across airport facilities, ensuring punctual and safe transfers.
Ticketing Service
It includes providing swift and efficient air ticketing services, through our conveniently located ticketing desk at Zayed International Airport.
GSE Maintenance
Includes regular inspection, preventive maintenance, and repair of ground support equipment such as tugs, belt loaders, and power units to ensure reliability, safety, and operational readiness.
Experience the difference with Velora Ground Services, where efficiency, safety, and seamless support ensure a smooth and hassle-free journey every time.
Enhanced Efficiency
Velora Ground Services enhances efficiency for airlines by offering a comprehensive range of solutions tailored to optimize operations. Our skilled team employs industry best practices and cutting-edge technology to streamline processes, minimize downtime, and maintain punctuality, ensuring an efficient and seamless experience for our airline partners.
Improved Safety & Security
Velora Ground Services prioritizes safety and security for airlines by adhering to strict industry standards and implementing robust safety measures. Our well-trained staff and state-of-the-art equipment contribute to a secure environment, minimizing risks and ensuring the protection of passengers, aircraft, and cargo.
Better Customer Experience
Velora Ground Services elevates the customer experience for airlines by offering personalized, high-quality assistance to passengers throughout their journey. Our attentive and professional staff ensures a smooth and enjoyable airport experience, fostering customer satisfaction and loyalty for our airline partners.
Enhanced Operational Efficiency
Velora Ground Services bolsters operational efficiency for airports by streamlining processes and optimizing resource allocation. Our expertise in ground handling allows us to deliver swift turnaround times, maintain on-time performance, and enable airports to handle increased passenger and cargo volumes with ease.
Improved Resource Allocation
Velora Ground Services improves resource allocation for airports by employing skilled professionals and utilizing advanced technology. Our efficient practices enable us to effectively manage personnel, equipment, and facilities, ensuring optimal utilization of resources and seamless coordination with airport operations.
Increased Airport Capacity
Velora Ground Services contributes to increased airport capacity by optimizing ground handling processes and reducing turnaround times. Our efficient and reliable services enable airports to accommodate higher volumes of flights, passengers, and cargo, ultimately maximizing capacity and facilitating airport growth.
Seamless Travel Experience
Velora Ground Services contributes to a seamless travel experience for passengers by providing efficient, reliable, and customer-focused services throughout their journey. Our dedicated team ensures smooth baggage handling, swift check-in processes, and attentive customer assistance, enabling passengers to enjoy a stress-free and enjoyable airport experience.
Enhanced Safety & Comfort
Velora Ground Services prioritizes passenger safety and comfort by adhering to strict safety protocols and offering specialized assistance to cater to individual needs. Our well-trained staff ensures a secure environment for passengers, while our tailored services, such as wheelchair assistance and special handling for families, provide added convenience and peace of mind.
Quicker Baggage Handling
Velora Ground Services provides quicker baggage handling for passengers through the implementation of streamlined processes and cutting-edge technology. By ensuring swift and accurate baggage transfer, we minimize waiting times and enable passengers to move efficiently through the airport, enhancing their overall travel experience.
Velora Ground Services plays a pivotal role in delivering an exceptional experience for travellers passing through Zayed International Airport.
A strong track record in providing seamless Ground Services to airlines and passengers for over four decades.
In-depth knowledge of airport operations, regulations, and safety standards, ensuring compliance with all applicable rules and guidelines.
Proven expertise in handling various types of aircraft and adapting to the evolving needs of the aviation industry.
Experience in managing peak travel periods and high-volume traffic, ensuring smooth operations even during challenging times.
A strong track record in providing seamless Ground Services to airlines and passengers for over four decades.
Long-standing relationships with airlines, airport authorities, and other stakeholders, demonstrating the ability to collaborate effectively and maintain high customer satisfaction.
Velora travel servicess, conveniently located at Zayed International Airport, offers swift and efficient passenger services, including ticketing and reservation assistance, to ensure a smooth and enjoyable travel experience.
Our strategic location and committed team of experts provide immediate support and solutions, making Velora the ideal choice for travellers seeking premier service, seamless airport experiences, and hassle-free ticketing and reservation management.
Chief Executive Officer
Jubran AlBreiki is an accomplished aviation executive with over 16 years of experience spanning Airport Authorities, Airlines, and Ground, Cargo, and Security Operations. He brings proven expertise in strategic planning, operational excellence, and financial management, with a strong focus on delivering sustainable growth and organizational performance.
As Chief Executive Officer for Ground, Cargo & Logistics, Munawala Ground Handling, and Security Services, Jubran leads with a results-driven approach, ensuring compliance with international and local aviation standards while driving innovation and operational efficiency. His leadership has been instrumental in strengthening service quality, optimizing resources, and embedding a culture of safety and accountability across all operations.
With extensive experience managing multicultural teams, Jubran promotes an inclusive and collaborative environment that leverages diverse perspectives to achieve excellence. His ability to align people, processes, and strategy has enabled him to successfully deliver large-scale programs, enhance customer experience, and advance industry best practices.
A visionary leader committed to advancing the aviation sector, Jubran continues to set benchmarks in service delivery, operational innovation, and business transformation, positioning the organization as a trusted and forward-looking partner in the aviation ecosystem.
Chief Financial Officer
Houda Farhat is the Chief Financial Officer of Velora, where she leads the financial strategy of one of the UAE’s fastest-evolving aviation and logistics platforms. She oversees ground handling, cargo, and support services across Abu Dhabi’s airports, steering Velora through its transition and growth-focused enterprise under ADQ ownership.
With more than 19 years of leadership across aviation, technology, real estate services, and industrial manufacturing, Houda specialises in complex transformations, carve-outs, shared service build-ups, M&A integrations, operating model redesigns, and profitability acceleration. She has been instrumental in establishing Velora’s finance shared service centre, restructuring its cost base, and redefining its capital allocation framework to support expansion while delivering shareholder returns.
With a Big Four foundation and a Certified Public Accountant with a master’s in management, accounting, and finance, Houda combines technical precision with data-driven decision architecture. She brings a global track record across the UAE, Saudi Arabia, the UK, France, Oman, and Bahrain, leading multicultural finance teams and aligning international best practices with local execution.
Fluent in English, French, and Arabic, Houda operates at the intersection of strategy, governance, and performance delivery. Her mandate is clear: Support Velora resilient, scalable, and regionally dominant logistics champion, one that balances operational excellence with long-term value creation.
Chief Human Resources Officer
Faisal AlMulla is the Chief Human Resources Officer of Velora, where he leads the people strategy across ground handling, cargo, and security services. His mandate spans talent acquisition, leadership development, organizational design and HR digitization, ensuring Velora’s workforce is future-ready and aligned with the company’s growth ambitions.
With more than 20 years in aviation, including leadership roles at Etihad Airways, Faisal combines operational knowledge with human capital expertise. Transitioning from Airline Pilot to a master’s in aviation management, he brings a unique perspective to aligning people with performance outcomes.
Faisal has overseen large-scale HR transformations, embedding frameworks for employee engagement, performance management, and leadership succession. His ability to navigate change in a rapidly evolving sector has been instrumental in shaping Velora’s culture of collaboration, innovation, and resilience.
A strong advocate of workforce empowerment, Faisal ensures Velora’s people strategy balances operational excellence with long-term talent sustainability.
Chief Legal Officer
Michelle Ayed is the Chief Legal Officer of Velora, where she oversees legal strategy, governance, and compliance across ground handling, cargo, logistics, and security services. Her mandate includes guiding the organization through complex regulatory environments, safeguarding investments, and enabling growth with robust governance frameworks.
With more than 17 years across aviation and commercial law, Michelle has advised industry leaders in France, the UK, and the UAE. Her career highlights include steering the legal portfolio at ADQ Aviation and Aerospace Services and leading finance and commercial legal matters at flydubai.
She holds a master’s degree in International Tax Law and Financial Securities, Investment, and Banking, building a foundation that bridges financial acumen with legal expertise. Her ability to translate complex legal landscapes into strategic direction has been instrumental in supporting Velora’s growth and resilience.
At Velora, Michelle ensures governance, compliance, and risk management frameworks not only protect the business but also enable scalable, sustainable expansion across the aviation ecosystem.
Chief Digital & Innovation Officer
Alan Brouard is the Chief Digital & Innovation Officer of Velora, where he drives digital transformation and cybersecurity strategy across the group. His mandate includes modernizing IT infrastructure, implementing a cloud-first technology roadmap, and building a future-ready digital ecosystem to enable Velora’s operational growth.
With over 40 years of cross-sector experience, Alan has led large-scale digital programs for global organizations including Mercedes-Benz, DIFC, Olayan Financing Company, and Etihad Rail. His expertise spans IT operating models, organizational design for digital transformation, and multi-site system implementations.
Alan holds qualifications in technology, operations management, and digital transformation from MIT, reflecting his commitment to continuous innovation. He is an active member of the Global CIO Forum and the Middle East CIO Governing Body for Evanta, bringing thought leadership to regional IT advancement.
At Velora, Alan positions digital innovation as a core enabler of efficiency, security, and long-term resilience.
Vice President – Velora Cargo & Logistics
Naresh Ranganathan is the Vice President of Cargo & Logistics at Velora, where he defines cargo strategy, drives financial performance, and leads the development of next-generation cargo facilities at Zayed International Airport. His mandate spans operational excellence, customer satisfaction, and long-term sectoral growth.
With over 30 years in aviation across airlines, airports, and handlers, Naresh has deep expertise in both passenger and cargo operations. He has led hub transformations, spearheaded airport cargo reforms, and overseen sustained volume growth across the UAE and India.
Naresh holds a commerce degree and multiple industry certifications in load control, dangerous goods, and project management, equipping him with both operational depth and strategic oversight. As a member of the Logistics Trade Facilitation Committee, he also shapes policy to advance the cargo sector in Abu Dhabi.
At Velora, Naresh continues to position cargo as a growth engine — one that balances operational resilience with innovation and customer value.
Vice President – Velora Ground Services
Charles Thompson is the Vice President of Ground Services at Velora, where he oversees ground handling operations with a mandate to drive efficiency, service quality, and customer satisfaction. He is responsible for aligning operations with Velora’s growth strategy while ensuring compliance with global aviation standards.
With over 20 years in aviation, Charles has delivered performance improvement programs, built stakeholder partnerships, and led multicultural teams to operational success. His background in finance and accounting complements his operational expertise, enabling informed, data-driven decisions.
Charles actively engages in professional development and industry forums, ensuring Velora stays ahead of evolving trends and regulatory changes. His leadership style is focused on building a culture of continuous improvement, operational safety, and client trust.
At Velora, Charles ensures ground services remain a benchmark of operational excellence and a pillar of the group’s reputation in aviation.
General Manager - Velora Security Services
Jonathan Paul Stephens is the General Manager of Velora Security Services, where he leads security operations across Velora’s aviation portfolio. His mandate includes safeguarding assets, ensuring compliance with local and international standards, and embedding security as a core enabler of operational excellence.
With over 30 years in cargo and security services, including two decades in the UAE, Jonathan has been instrumental in shaping Velora’s security strategy. Over his 10-year tenure at Velora, he has strengthened security frameworks, streamlined operations, and aligned the division with industry-leading practices.
Holding a bachelor’s degree in business administration from the University of Cumbria, Jonathan combines business acumen with deep security expertise. His leadership ensures Velora operates with resilience, trust, and the highest levels of safety.
General Manager - Munawala Ground Services
Ali AlHosani is the General Manager of Munawala Ground Services, where he oversees ground handling and aviation operations with a mandate to deliver safety, compliance, and service excellence across civilian and military sectors.
With over 25 years in airport ground handling, operations, and stakeholder management, Ali has led contract negotiations, large-scale operational programs, and cross-functional teams. His leadership has driven efficiencies while maintaining alignment with GCAA, IATA, and international aviation standards.
Ali’s approach combines strategic vision with operational expertise, enabling Munawala to deliver sustainable growth while strengthening its reputation as a trusted aviation partner.
